Customer Policy

Under any circumstance, Sew Shabby Quilting will not be responsible for quilts that are left unclaimed after 10 days, damaged, or quilts that turn out differently than the customer’s expectations.  Machine quilting does not “fix” poor piecing, blocks or borders with excess fabric sewn in, stretched borders or other problems in the top.  Maximum liability for a lost or stolen quilt will be no more than $200, regardless of size or style.  Prompt payment is due upon pick-up of the quilt – a returned check will be charged a $50 fee plus any charges needed to collect on the returned check.

Leaving your quilt with “do whatever” is great for me – I love to use my own style and creativity - but you have made a choice to accept whatever I quilt.

Before leaving your quilt:

  1. Make sure you have left a signed customer signature sheet with your quilt.  If you are a returning customer, your signature sheet is on file and you do not need a new sheet filled out – But always make sure your name and information is left with your quilt.  This sheet authorizes Sew Shabby Quilting to quilt the top provided and shows you have read our customer policy.
  2. Make sure your top and batting is 6 inches wider and longer than your top.  If you are purchasing your batting from Sew Shabby Quilting, please leave your preferences with your quilt.  Tops left without other specific instructions will have warm and natural 80/20 batting.
  3. Double-check your top for holes, uneven borders, stray threads, dirt/stains, etc.  Sew Shabby Quilting is not responsible for these problems.  Backings that are poorly pieced, have mixed blends, heavy tone on tone, batiks, or with fabric that is not on straight of grain may cause puckers in the quilting.  When quilting, I see only your top and not your backing so please make sure the backing is pieced correctly.  Sheets & batik backings are not the best backs – they are denser than “regular” fabric and stitches may not sink in but sit on top of the fabric.

If you have any questions please contact us!